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Personal Summary

I am a professor of marketing and have worked at UM for 15 years. I have a PhD in Marketing from the University of Missouri and a Bachelor’s Degree in Mechanical Engineering from the University of Sibiu, Romania. Before UM I taught for five years at the University of Oregon. Prior to my academic life I was a production engineer and manager in Romania. My current research interests are in sales, services marketing, supply chains and logistics, and international/cross-cultural issues. 

Education

Ph.D.  College of Business, University of Missouri-Columbia, 2001;  Major: Marketing; Minors: Statistics and Psychology

B.S. Mechanical Engineering, School of Engineering, University of Sibiu, Romania, 1988

Courses Taught

Logistics and Transportation

Global Supply Chain Management

Marketing Management: MBA core course

Marketing and Applied Business Statistics: Online MBA foundation course

Advanced Marketing Research: MS-BA core and MBA elective course

Marketing Research: undergraduate marketing major required course

Personal Selling and Sales Management: MBA elective course

Strategic Management: undergraduate capstone course

Study Abroad: Romania

Research Interests

Sales, Services, Supply Chains, Cross-cultural Issues

Projects

“The Salesforce Support Triad: The Role of Sales Manager’s Distance to Outsourced Support Service Providers”, Simona Stan, Ken Evans, and Todd Arnold in preparation for submission to Industrial Marketing Management

"Chamber of Commerce Membership: An Explanatory Model of Member Organizations’ Normative, Continuance and Affective Commitment”, Simona Stan, Shawn Clouse and Nader Shooshtari 

“Conducting Effective Study Abroad Programs: Best Practices for Experiential Learning”, Simona Stan and Liviu Rosca  

Selected Publications

Stan, Simona, Todd Arnold, Gregory McAmis, and Kenneth Evans (2021), “Salesperson Socialization to the Consumption of Organizationally-Provided Support Services: Differences between High and Low Performing Salespeople”, Journal of Marketing Theory and Practice 29 (3), 271-288.

Clouse, Shawn,  Simona Stan and Nader Shooshtari  (2018),  “An Exploratory Study of the Interaction Effects of Student Service Employees' Job Resourcefulness and Organizational Support in a Campus Setting” ,  Journal of Applied Marketing Theory, Vol. 8 (2), pp. 24-50.

Shooshtari, Nader, Simona Stan and Shawn Clouse (2018), “Receiving, Recording, and Responding to Customer Complaints: The effects of Formalizing Customer Complaint Handling Policies in Firms”, Services Marketing Quarterly, Vol. 39 (3). 

Stan, Simona, Todd Arnold, Ken Evans, and Greg McAmis (2012) “The Moderating Influence of Organizational Support on the Development of Salesperson Job Performance: Can an Organization Provide Too Much Support?” Journal of Personal Selling and Sales Management, Vol. 32, no 4. (Fall), pp. 405-419

Shooshtari, Nader H., Shawn F. Clouse, and Simona Stan (2012) “Customer Complaint Handling: The Importance of Employee Training for Customer Service”, Journal of Applied Marketing Theory, Vol. 3 (1), pp. 20-37.